Refund & Replacement Policy
Zero hassle, full transparency guarantee.
1. Product-Specific Replacement Guarantee
Warranty coverage always depends on the specific product purchased. Each subscription comes with a replacement warranty for the exact duration written in that product's description (for example: 15 days, 30 days, 3 months, 6 months, or 1 year). If any service stops functioning, drops premium status, or encounters credential changes during its stated warranty period, our team provides an immediate replacement profile or resets your credentials.
2. Monetary Refund Eligibility
If we are unable to resolve an outage or provide a suitable replacement within 24 hours of your ticket submission, you are entitled to a full or pro-rated refund to your original payment method (bKash, Rocket, Nagad, Upay, Binance Pay, or Payoneer).
3. Non-Refundable Circumstances
Refunds are not granted in cases of user negligence, including violating account usage terms (sharing passwords with unauthorized third parties, tampering with account billing settings, or attempting to cancel official corporate licenses).
4. How to Claim Warranty / Refund
To file a claim, simply navigate to your Customer Dashboard and select the "Warranty Claims" tab, or message our Telegram VIP desk directly with your Order ID.